Shipping policy

 

We ship worldwide! All orders are processed within 1-3 business days and shipped via International Standard Shipping. Estimated delivery times vary depending on your location but typically range from 8 - 17 business days. A tracking number is provided once the product has been shipped, so customers may know order's status at all time.

Delivery Information
• Order processing: 1–3 business days
• Estimated delivery – Portugal: 8–15 business days
• Estimated delivery – European Union: 8–15 business days
• Estimated delivery – worldwide: 8–17 business days
Delivery times may vary slightly depending on destination and local postal services.

Shipping Charges: Standard Shipping for 10.00EUR

Customer Shipping Offer:
Free shipping on orders over 200.00EUR

Customs Duties and Taxes:

International customers may be responsible for paying customs duties and taxes upon receipt of their order. These fees are determined by your local customs office and are not included in our shipping rates.

Tracking Your Order:

Once your order has shipped, you will receive a tracking number via email. You can track your order.

Returns and Exchanges:

We accept returns and exchanges within 30 days of purchase. Items must be returned in their original condition and packaging. To return or exchange an item, please contact us at customer support email address info@havenlux.store.