FAQs

Q: What is your return policy?

A: We offer a 30-day money-back guarantee on all of our products. If you are not satisfied with your purchase for any reason, you can return it for a full refund. Simply contact us within 30 days of receiving your order to initiate a return.

Q: Do you offer wholesale pricing?

A: Yes, we offer wholesale pricing to businesses that purchase large quantities of our products. To learn more about our wholesale pricing, please contact us at tpnunes8@gmail.com

Q: How can I contact customer service?

A: You can contact customer service by email or by phone. We are available to answer your questions Monday through Friday from 9am to 5pm.

Q: I haven’t received a dispatch email/email confirmation.

A: Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk as it will come from a noreply email address. To ensure emails reach you, add the domain eurocarparts.com to your safe senders list.

Q: Can I collect from a local store?

A: We offer a reserve and collect service. This is available on the checkout page. Please be aware, if the product is not available in a local store, you are unable to reserve it.

Q: Can you confirm you have received my return?

A: We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is complete. We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it. Should you have any queries about your return, please feel free to contact our Customer Service team via email.

Q: How long will it be before I get a refund?

A: Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department has done this, an automated refund is generated on our system. Our accounts department then processes your outstanding refund back to your original payment method. This process typically takes 5-7 working days. When returning your products please remember to include your original invoice, without this, it may delay your refund.

Q: What types of dinnerware sets does Haven Lux offer for elegant dining? 

A: Haven Lux offers a wide range of elegant dinnerware sets, including ceramic and porcelain options, designed to elevate any dining experience with style and sophistication.

Q: Can I find unique table decorations and centerpieces at Haven Lux? 

A: Yes, Haven Lux provides a variety of unique table decorations and elegant table centerpieces to enhance your dining table decor.

Q: What makes Haven Lux's kitchen utensils unique and premium? 

A: Haven Lux's kitchen utensils are crafted with high-quality materials, offering a stylish and durable solution for all your cooking needs, perfect for both everyday use and special occasions.

Q: How can Haven Lux enhance my home entertaining experience? 

A: By offering chic dining table accessories and serving platters, Haven Lux helps you create an inviting atmosphere perfect for home entertaining and impressing your guests.

Q: What should I consider in modern dinnerware when shopping online with Haven Lux? 

A: When shopping online for modern dinnerware at Haven Lux, consider the material, style, and how each piece complements your dining table decor and overall home aesthetic.

Q: Are Haven Lux products suitable for interior designers and event planners?

A: Yes, Haven Lux products are ideal for interior designers and event planners, offering a versatile and elegant selection perfect for decorative table settings at any event or project.